What is your return policy?

Ar Rayaan Scents Return Policy

At Ar Rayaan Scents, we take pride in offering high-quality fragrance products. Due to the nature of our products, we have a strict return policy to ensure the integrity and safety of our items for all customers. By purchasing from us, you agree to the following terms:

1. Returns Eligibility

  • Non-Returnable Items: All fragrance oils, sprays, and any other scent-related products are non-returnable and non-refundable due to hygiene and safety reasons.
  • Damaged or Defective Products: Returns are only accepted if the item is received damaged or defective. In this case, you must notify us within 48 hours of receipt with photographic evidence.

2. Conditions for Return (If Applicable)

  • The product must be unused, unopened, and in its original packaging.
  • Any signs of use or tampering will result in the return request being denied.
  • Customers are responsible for the return shipping cost unless the item was damaged or incorrect.

3. Steps for Requesting a Return

  1. Contact our customer service at [email/contact info] within 48 hours of receiving your order.
  2. Provide your order number and clear photos of the issue (if applicable).
  3. If approved, we will provide return instructions.

4. Refunds (If Applicable)

  • Refunds will only be processed once the returned item has been inspected and approved by our team.
  • Approved refunds will be credited back to the original payment method within 7–10 business days.
  • Shipping fees are non-refundable.

5. Exchanges

We do not offer direct exchanges. If your product is approved for return, you may place a new order for the replacement item.

6. Sale Items and Promotions

Items purchased on sale or as part of a promotion are final sale and cannot be returned or refunded.

7. Responsibility and Liability

Ar Rayaan Scents is not responsible for return packages lost or damaged in transit. Please use a trackable shipping service and retain proof of postage.